Terms & Conditions

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PLEASE READ AND UNDERSTAND BEFORE ORDERING

Payment 1.1

Upon Ordering (wholesale or retail), a minimum deposit of 50% is required on all ordered items (we have a flexible payment plan for purchase order gowns T&C’s apply). Until payment of the full order has been made all items remain the property of House of Coco bridal. Where only a deposit has been paid, the full balance of the order value must be paid at least 2 months before the above quoted wedding date or on the fitting date whichever is earlier.

1.2

Sale gowns or accessories are sold as seen and a final sale only.

2.2

Monies are none refundable or transferable to other orders. Once goods are ordered, your deposit will be none refundable or transferable.

3.1

Goods ordered that are not available from stock can take up to 8 months for delivery unless a specific time limit is stated in writing on this order.

3.2

All orders placed are intended for the specific wear date provided, if this date changes House of Coco cannot guarantee the availability of the items ordered, unless stated otherwise.

3.3

Gowns requiring extra length or special measures, are subject to a surcharge, carried forward to the customer from the manufacturer. 

 

Variations

5.1

Exact colours and shades on fabrics and designs on trim, including lace can occasionally vary slightly due to the dye batch and therefore cannot always be guaranteed.

5.2

All of our products are individually made to order with many items being made by hand, due to the nature therefore products may vary slightly from time to time.

5.3

Our products are made of luxurious and delicate fabrics and are intended for use on special occasions only, care must be taken while handling and wearing to avoid excessive wear and damage.

 

Sizing

6.1

Ordered gowns are purchased on size only, based on the largest of bust, waist or hip measurements.

6.2

 House of Coco or its staff will not be held responsible if the bride gains or loses weight after the dress has been ordered, but we will do everything in our power to help guide you through this process.

Cancellation

In the event of a wedding, event or customer cancellation for any reason whatsoever, you will forfeit your deposit and any monies paid (The balance will NOT be due in full).

Storage

8.1

Ordered gowns will be kept in storage within our store for a maximum of 12 months unless otherwise agreed with a member of management.